Course curriculum

    1. Introduction: Follow-Up in Leasing

    2. Importance of Follow-Up

    3. Common Misconceptions about Follow-Up

    4. Response Time in Follow-Up

    5. Expert Insights - Response Time [incomplete]

    6. Statistics Highlighting the Impact of Follow-Up on Lease Conversions

    7. Texts vs. Emails in Follow-Up

    8. Quick Checkup 1 [expand for response time and texts]

    1. Follow-Up - Re-engaging with prospects after initial contact

    2. Follow-Through - Ensuring commitments are met and promises are kept

    3. Follow-Back - Reconnecting with leads that initially did not convert

    4. Quick Checkup 2 - Kristen

    1. Prompt Response: The Importance of Quick Responses

    2. Personalized Communication: Tailoring Messages to Individual Prospects

    3. Multiple Touchpoints: Utilizing Various Communication Channels

    4. Providing Value: Sharing Useful Information and Resources

    5. Quick Checkup 3 - Kristen

    1. Clear Communication: Stating and Meeting Commitments

    2. Consistency: The Impact of Consistent Follow-Through

    3. Documentation: Keeping Records of Promises and Follow-Up Actions

    4. Quick Checkup 4 - Kristen

    1. Scheduled Check-Ins: Setting Reminders to Re-Engage with Past Leads

    2. Updates on Availability: Informing Previous Leads About New Openings

    3. Seasonal Greetings: Using Holidays and Seasons as Opportunities to Reconnect

    4. Quick Checkup 5 - Kristen

    1. Asking for Referrals: Techniques for Asking Current Residents for Referrals

    2. Maintaining Relationships: Staying Connected with Current and Past Residents

    3. Implementing a Referral Program

    4. Quick Checkup 6 - Kristen

About this course

  • Free
  • 45 lessons
  • 0.5 hours of video content

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