Maintenance - Handling Work Orders [2] [ACT] [LGL]

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Course curriculum

1. Introduction
2. Expert Insights - How Does a Tenant Submit a Work Order
3. Before Taking Action - Check for Duplicate Work Orders
4. Before Taking Action - Consolidating Duplicate Work Orders
5. Expert Insights - Handling New Work Orders and Checking for Duplicates
6. Quick Checkup 1
1. Before Taking Action - Why Troubleshoot
2. Before Taking Action - Troubleshooting: Contact Tenant Example
3. Before Taking Action - Troubleshooting: Provide Resources
4. Before Taking Action - Troubleshooting: Provide Resources Example
5. Expert Insights - Processing the Work Order and Troubleshooting
6. Quick Checkup 2
1. Contacting Home Warranty Company (if applicable)
2. Overview of Steps for Contacting Home Warranty Company (if applicable)
3. Expert Insights - Dealing with Home Warranties
4. Quick Checkup 3
1. Is Owner Approval Required
2. Importance of Obtaining Owner Approval Before Dispatching Vendors
3. Getting Owner Approval
4. Demonstration Video - Owner Approval for Estimates
5. Expert Insights - Owner Approval
6. Quick Checkup 4
1. Assigning a Vendor
2. Demonstration Video - Assigning a New Work Order
3. Notifying the Tenant
4. Demonstration Video - Check New Work Orders at the End of the Day
5. Quick Checkup 5
1. Contact the Vendor
2. Record Scheduled Time
3. Service Follow Up with Vendor
4. Demonstration Video - Review Work Order and Follow Up with Vendor
5. Demonstration Video - PM Follow Up on Work Order
6. Expert Insights - Communication Challenges with Vendors
7. Expert Insights - Vendor Follow-Up and Scheduling
8. Service Follow Up with Tenant
9. Demonstration Video - Follow Up with Work Orders Scheduled over the Weekend
10. Expert Insights - After-Hours AC Service Calls
11. Expert Insights - Weekend A/C Issues
12. Quick Checkup 6
1. Expert Insights - Handling Plumbing Issues and Tenant Responsibilities
2. Review with Owner Work Completed and Invoice Amount
3. Demonstration Video - Follow Up on Work Completed with No Invoice
4. Send Copy of Invoice to Accounting
5. Close Out Work Order
6. Quick Checkup 7
1. Before Taking Action: Steps 1-8
2. Getting Owner Approval: Steps 9-20
3. Assigning a Vendor: Steps 21-26
4. Notifying the Tenant: Steps 27-31
5. Contact the Vendor: Steps 32-33
6. Record Scheduled Time: Steps 34-36
7. Service Follow Up with Vendor: Steps 37-38
8. Service Follow Up with Tenant: Steps 39-40
9. Review with Owner Work Completed and Invoice Amount: Steps 41-42
10. Send Copy of Invoice to Accounting: Steps 43-44
11. Close Out Work Order: Steps 45-47
12. Approving Bills
13. Quick Checkup 8
1. Expert Insights - Tracking and Documentation for Work Orders
2. Expert Insights - Using Work Orders for Inspections
3. Preparation for the Activities
4. Activity - Getting Owner Approval??? (5 Points)
1. Final Reflection
2. Course Evaluation
3. Course Improvements
4. TO DO [Clarice & John & Shanisse??]
5. Video Content Ideas

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67 lessons
1.5 hours of video content

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Maintenance - Handling Work Orders [2] [ACT] [LGL]

Course curriculum

Overview

New Work Orders - Troubleshooting

New Work Orders - Home Warranty Companies

New Work Orders - Owner Approval

New Work Orders - Assigning a Vendor

Work Order Follow Up

Work Order Close Out

Workflow for Non-Emergency Work Orders

Handling Non-Emergency Work Orders

Conclusion

About this course

Discover your potential, starting today