Course curriculum

    1. Introduction

    2. Overview of Collection Activities

    3. Rent Payment Methods

    4. Quick Checkup 1

    1. Pre-Collection Steps

    2. How To Send Reminder Text to Tenants

    3. Initial Collection Notice

    4. Prepare 3 Day Notices for Posting

    5. Posting 3-Day Notice Steps [VID?]

    6. Actions to Take After Notices Are Posted [VID?]

    7. Quick Checkup 2

    1. List of Collection Strategies [VID?]

    2. Legal and Compliance Considerations

    3. Sample Collection Calls [Incomplete - audios - Elena, Shanisse & Kristen]

    4. Sample Scripts for Collection Calls - Fee Enforcement

    5. Sample Scripts for Collection Calls - Payment Requirements

    6. Sample Scripts for Collection Calls - Payment Plans and Adjustments

    7. Sample Scripts for Collection Calls - Escalated Communication and Collection Calls

    8. Sample Scripts for Collection Calls - Consequences of Late Payment

    9. Quick Checkup 3

    1. Collection Follow-Up in Appfolio

    2. Entering Follow-up Action Required and Notes

    3. Using Delinquency List in Appfolio

    4. Quick Checkup 4

    1. Final Reflection

    2. Course Evaluation

    3. Course Improvements

    4. FAQ's [??]

    5. TO DO

About this course

  • Free
  • 29 lessons
  • 0.5 hours of video content

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